Being told “no” is a fact of life. You don’t always get what you want. However, call center sales reps are among the people who hear the word “no” most. No matter how good you are or your products are, buyers will always have objections. Sometimes, these objections are genuine concerns about the product or […]
Category Archives: Complaince
What Is Call Center Quality Assurance? Why Does It Matter?
Research shows that at least 79% of business leaders agree that modern customers are smarter and more informed. It means they have already researched and know what they want before they contact a company. As a result, businesses are under more pressure than ever to provide exceptional customer service. Being at the center of customer […]
The Complete TCPA Compliance Checklist for Call Centers
Reaching out to prospective clients through calls, text messages, or emails opens an excellent opportunity for customer acquisition and business growth. However, there are a lot of regulations involved with telephone and text messaging campaigns. In fact, failure to adhere to federal and state regulations regarding telemarketing can put your contact center at risk of […]
Call Quality: What Is It and How Do You Monitor It?
Think of a time you called a customer care desk. Before an agent picked up, you may have heard a message saying, “This call may be monitored and recorded for quality assurance.” You probably moved past this message without thinking much about it or slightly concerned about privacy invasion. But how does monitoring calls between […]
Compliance in Pay-Per-Call: Navigating Regulations and Staying Ahead
The pay-per-call sector is governed by laws and regulations to protect consumers’ privacy. Most of these laws affect the actions of your publishers, but sometimes, advertisers can also be held liable for the actions of their affiliates. That means your company can be held financially liable for the wrongful actions of your call sources. To […]
