We have already talked about the top of funnel and middle of funnel content for lawyers and how it can help you attract and engage potential clients. But we cannot forget about the final stage of the funnel – the bottom. At this point, your potential clients have already shown interest in your services and […]

Call centers are undergoing a massive transformation thanks to the rise of artificial intelligence (AI) and other technologies. At least 90% of call centers have migrated to remote or hybrid workplace models since the beginning of the COVID-19 outbreak. Many companies are investing in new and advanced call center technologies that allow them to provide […]

If you are like most of us, you must have misinterpreted more than a fair share of text messages sent to you because you couldn’t determine the intended tone and emotion. Was the sender serious? Flippant? Sarcastic? Unless you know the person and their use of emotions, it can be pretty hard to decode their […]

“Thank you for calling us. Your call is important to us. You will be connected to an agent shortly (brief tone). All our agents are currently busy. Please continue to hold, and your call will be connected to the next available agent as soon as possible.” You must have heard this recorded message multiple times […]

Call centers are the front line of customer service. They are critical in ensuring customer satisfaction, building brand loyalty, and driving revenue growth. However, no call center is perfect. Call centers face many challenges that can impact their ability to provide quality customer service. This may increase operation costs, agent absenteeism, and a high turnover […]

Let us face it: Google is the king of search engines, accounting for more than 90% of searches globally. Therefore, it is normal for most law firms to ignore Microsoft Bing and focus all their SEO effort on Google. However, that shouldn’t be the case because Bing accounts for approximately 3% of monthly searches, with […]

In a world where technology is evolving at breakneck speed, the legal profession stands at the threshold of an AI-powered revolution. The impact of artificial intelligence (AI) on various industries is undeniable, and the legal sector is no exception. As we witness the dawn of this transformative era, it becomes increasingly evident that the integration […]

Are you more likely to purchase from a business that hears you out and efficiently directs you to the correct department or one that needs you to navigate through endless automated menus? Statistics show that customer service requests increase by 14% in volume yearly. On the same note, consumers report that the treatment they receive […]

Are you a call center agent or manager? If so, you understand how tough it can be handling complaints or talking to angry customers. It takes patience and training to work through these difficult situations. But some customers are rude and insensitive. Dealing with them will automatically leave you with one question on your mind: […]